DIALOG Organizational Assessment
D.I.AL.O.G. (Data Indicating Alignment of Organizational Goals) is an organizational assessment tool that
provides information to help to achieve business and strategic goals. It gives you an insight as to how well critical elements are working together, and to which of these critical elements are working against you.
Our approach is unique in that we measure the interrelationships of the essential elements which become predictors of future success. We measure relevant activities, such as communication, to see how effectively the organization is performing and communicating with its employees. Our approach is outcome focused, rather than simply measuring non-relevant activities.
Organizational Assessment Instrument
Successful organizations are continually looking for ways and areas to improve in order to gain a competitive advantage. Two critical questions that are often asked by senior management are: how do we ensure that resources are being properly allocated, and how can we better utilize our limited resources? These questions moved us to examine the whole issue of what are the critical elements which contribute to organizational success. We discovered that when an organization’s systems and departments are aligned, the greater their success.
We know that the interrelationships of processes and departments within an organization are an important element in determining overall success. If the marketing and R&D departments are both strong, but are not working together, the result will be the identification of products or services that no one wants. By the same token if an organization’s structure does not support its strategy, the organization is out of alignment and the strategy will probably not be achieved.
Organizations that learn to identify new relationships between what they do and the results they seek can further increase the gap between themselves and their competitors. This is important in today’s business environment. Constant radical change, uncertainty, new rules and regulations, increased customer demands, and “alphabet soup programs” proliferate in our daily business environment. How to manage it and how to thrive under these conditions depends a great deal upon how well your organization is aligned.
How to Get Started
First, senior management must determine there is a need for data in order to better understand their organization. Second, they must be committed to using this data to better allocate their resources to improve results. After this determination is made an approach can be developed to gather the data from the organization.
Gathering the Data
Two methods are utilized in gathering organizational data: personal interviews and a questionnaire survey. Personal interviews are conducted by a trained facilitator to gain an understanding of the intensity of feelings within the organization. The survey is used to gather the depth of understanding, and the views of the employees, and to determine directional trends.
Key Areas of Interest
There are seven critical areas that are measured. After years of research and validation these seven areas have been found to be those with the greatest impact upon development of organizational effectiveness. They are also the seven areas that have been identified by NIST and make up the Criteria for Performance Excellence as used in the Baldrige National Quality Program.
1. Leadership
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis, and Knowledge Management
5. Workforce Focus
6. Process Management
7. Results
Key Activities
-Personal Interviews
-Administration of D.I.AL.O.G. Instrument
-Scoring of Responses
-Presentation of Results
-Discussion of Positive and Negative Influences
-Provide “Gap” Analysis and Directional Recommendations