The Voice of Business

  • Personal Banker/Customer Service Associate Floater

    Hickory Point Bank & Trust
    Job Description
    In this flexible Retail Banking position the Personal Banker/Customer Service Associate Floater (Floater) will work at various branches as needed in either a Personal Banker or Customer Service Associate capacity. The Floater will process a variety of transactions in a friendly, efficient and accurate manner. Provide exceptional customer service and identify loan and deposit products and bank services to meet the customer’s needs. Identify and refer potential clients to the Loan, Ag, Trust, Commercial and Investment Depts. Communicate effectively with customers and bank staff in person, through the drive-up and over the phone. Perform individual cash drawer and vault audits in accordance with Hickory Point Bank’s guidelines. They will also assist new and existing clients with product selection and maintenance. Support the community through suggested volunteer opportunities.

    Knowledge, Skills and Abilities:
    Excellent customer service skills with a friendly, service focused demeanor

    Ability to follow policies and procedures

    Work with computers at the intermediate or expert level

    Ability to multi-task and support a high level of flexibility

    Strong oral and written communication skills

    Proven sales skills and desire to meet and exceed goals

    Good listener

    Problem solving skills

    Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures.

    Training and Experience:
    Previous Banking with cash handling experience preferred

    Sales experience

    Some college preferred

    Ability to stand and sit for extended periods of time, keyboarding,and ability to speak on the phone

    Hickory Point Bank is an equal opportunity employer.


    Additional Information:
    This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not an exhaustive list of functions, duties, knowledge, skills, abilities, training, experience, or requirements associated with this position.

    This is a full time non-exempt position.

    Hickory Point Bank & Trust is an Equal Opportunity Employer - Veterans/Disabled
    Contact Information